Ordering Information:
If you have any questions or concerns prior to ordering, please email me at sourthernnutmegleather@gmail.com or shoot us a message on Facebook or Instagram! I am happy to help!
If you're unsure on size, please see the measuring instructions on the "About" page. I want your beautiful new piece to fit perfectly!
I'm happy to custom build a headstall or tack set to fit different size horses, like drafts or smaller horses!
Please make sure your address is correct and up-to-date on PayPal, Facebook or anywhere else you may purchase from! I am not responsible if the item is shipped to a wrong address due to failure of the buyer to update their information.
I accept returns under the following terms:
I just be notified of the return within 7 days from item the delivery date
I make an exception for Christmas, and allow 7 days from December 25th to return items.
Items must be brand new, unused, unaltered and in the same condition as when they arrived. Items that have been put on a horse are not eligible for return. Please measure your horse (sizing for headstalls is bit to bit) if you are unsure of fit. See the About page for info!
I do not cover shipping costs
Once the item has arrived back to Southern Nutmeg Leather, I will examine it and if the terms of returns have been met, I will refund the item cost back to the buyer through the original payment method. Shipping is not refunded.
I DO NOT accept returns on custom orders
Damages and issues:
Please inspect your order upon arrival and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right as quickly as possible.